Dear Usana,
I've been a concert attendee at your venue for years now. Last week's Kenny Chesney concert was not my first rodeo, nor was it yours. And yet, there are problems that one would think you'd try to fix, and yet year after year, you don't.
The problem I'm referring to is your parking lot. Getting in and getting parked goes rather smoothly. You have plenty of parking attendants to help guide us into our spots. This year we even used the Carpool lot. It was great.
My question is-Why does it take at least 1.5 hours to get out of the lot YEAR AFTER YEAR? Where are all of those helpful attendants after the show is over? Thanks to the long wait we had people were literally peeing outside their cars:
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| yes, this is real. And it wasn't the only pee-er we saw |
This was literally the scene of the parking lot for over an hour. No movement. Do you think this is a problem? If not, why? Why won't you fix this?
After who knows how long a concert attendee actually got out of his car and started to direct traffic. That helped until his car got through and he stopped. Maybe you can take a clue from him and actually have people out there directing traffic rather than the 2 cops who are monitoring the exits.
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| You can't see the dude but he was out there and it was fantastic. |
In short, Usana, we all hate you. We do. You're parking lot is just a means to an end for us to be able to see the concerts we wait all year for. But don't think we don't dread what we have to go through to be entertained. I'd like to see our concert fees actually go towards something useful like providing attendees with a complete arrival to departure satisfactory experience.
Please look into it.